Delivery and Returns
This page outlines general information about order processing, delivery, shipping limitations, and return-related requests for research-use products.
1. Order processing
Order requests are reviewed before processing. We may contact you to confirm information, clarify delivery details, or request additional verification where necessary.
Submission of an order request does not guarantee acceptance. We reserve the right to refuse or cancel requests that cannot be fulfilled in accordance with applicable requirements.
2. Delivery availability
- Delivery options may vary depending on destination and product availability.
- Some destinations may be unavailable due to regulatory, carrier, customs, or operational restrictions.
- Estimated delivery times are not guaranteed and may be affected by carrier delays or verification requirements.
- Customers are responsible for providing accurate delivery and contact information.
3. Shipping responsibility
Once an order is accepted and prepared for shipment, delivery details may be provided through the available communication channel. Risk of delay, failed delivery, incorrect address, or carrier-related issues may depend on the selected shipping method and destination.
4. Returns and cancellations
Due to the nature of research-use materials, returns may be limited or unavailable after fulfillment. Cancellation requests should be submitted as soon as possible before processing or shipment.
If an issue occurs with an order, please contact us with relevant details so the request can be reviewed.
5. Damaged or incorrect items
If you believe an item was damaged during delivery or does not match the confirmed order details, please contact us promptly and provide order information, photos where applicable, and a description of the issue.
6. Contact
For delivery, processing, or return-related questions, please contact us using the contact information listed on the website.